At De Bella Decor, all our products are handcrafted and made-to-order, which is why we follow a strict exchange-only policy.

Exchange Policy

• We offer a 7-day exchange window from the date of delivery.
• Exchanges are applicable only in cases of manufacturing defects, damage, or breakage.
  
  

Mandatory Unboxing Video

• An opening/unboxing video is compulsory to request an exchange.
• The video must clearly show the package being opened from start to finish without any cuts.
• Exchange requests without a valid unboxing video will not be accepted.
  
  

Exchange Conditions

• Exchanges are allowed only for the same product.
• You cannot exchange the item for a different product of higher, lower, or equal value.
• The replacement product will be dispatched after verification and approval of the exchange request.
  
  

No Return Policy

• We do not accept returns under any circumstances.
• Due to the handcrafted and festive nature of our products, returns based on personal preference, colour variation, or design expectations are not permitted.
  
  

No Refund Policy

• We do not offer refunds, whether full or partial.
• Once an order is placed, it immediately goes into processing and cannot be cancelled.
• No refunds will be issued after order confirmation for any reason.
  
  

Product Variations Disclaimer

• Minor variations in colour, texture, embroidery, or detailing are inherent to handcrafted products and are not considered defects.
• Product images are for reference only and may slightly vary due to lighting and screen differences.
  
  

Contact for Exchange Requests

• To raise an exchange request within 7 days of delivery, please contact us with your order details and unboxing video via WhatsApp or call:  +91 9163500205 / +91 9903178485